Terms of service

1. About these terms

LifePrint is operated by LIFEPRINT (Pty) Ltd (registration number 2025/006842/07), a company registered in South Africa ("LifePrint", "we", "us"). By creating an account or paying for a test you agree to these terms, our privacy policy and our refund policy. If you do not agree, do not use the service.

2. What LifePrint does

For each test you buy, LifePrint:

• helps you choose a blood test panel;
• issues a lab request form for that panel, signed off under the practice of Dr Nassim Sherif (MBBCh (Wits), HPCSA MP0855855, practice number 1299913);
• reads the results you upload and gives you a written report that explains them in plain language and suggests next steps.

You take the form to a Lancet, Ampath or PathCare collection point, where the lab draws your blood and runs the tests. The lab is an independent business. It sets its own prices, bills you directly, and its own terms apply to the blood draw and testing.

3. Not a diagnosis

LifePrint provides health information and education. Our reports are produced by software, including artificial intelligence, that compares your results with clinical reference ranges. A report is not a diagnosis, is not a consultation, and does not create a doctor and patient relationship for treatment. It does not replace advice from a doctor who has examined you.

• Always discuss your results with a registered healthcare practitioner before you start, stop or change any treatment, medicine or supplement.
• If a report says you should see a doctor, please do so within the time it suggests.
• LifePrint is not an emergency service. If you feel unwell or think you have a medical emergency, contact your doctor, go to your nearest emergency unit, or call 10177 or 112.

4. Who can use LifePrint

You must be 18 or older and able to enter a binding contract. You may only order tests for yourself, using your own identity details. The details on your lab form come from your profile, so they must be true and complete.

5. Your account

Keep your password private and tell us at lifeprintonline@gmail.com if you think someone else has used your account. You are responsible for activity on your account. We may suspend or close an account that is used to break these terms or the law.

6. Fees and payment

• LifePrint charges a flat fee of R100 per test. It covers your panel choice, the lab request form and your results report.
• The fee does not include the lab's charges for drawing and testing your blood. You pay those to the lab at the collection point. Any lab prices we show are a guide only and may change.
• A retest is a new test and costs another R100.
• Payments are processed by PayFast. We do not see or store your card details.
• Prices are in South African rand. We will show the price before you pay, and a price change never affects a test you have already paid for.

7. Cancellations and refunds

Our refund policy explains when you can cancel and get your money back, including your cooling-off rights under the Electronic Communications and Transactions Act.

8. Your results and the information you give us

You own your results and health information. You give us permission to store and process them to provide the service, as described in our privacy policy. Only upload results that belong to you.

9. Acceptable use

You agree not to:

• use another person's identity or order a test for someone else;
• alter a lab request form or use it for a different panel;
• upload anything unlawful, harmful, or that is not a blood test result;
• try to access other people's data, disrupt the service, or copy or resell it.

10. Our content

The LifePrint name, logo, website, reports and articles belong to LifePrint. You may keep and share your own reports for personal use, for example with your doctor.

11. Liability

We take care to keep our reference ranges and reports accurate, but results depend on the lab's testing and on the information you give us, and no report can cover every circumstance. To the extent the law allows, LifePrint is not liable for loss that comes from relying on a report instead of seeing a doctor, from a lab's service or results, or from events outside our reasonable control. Where we are liable, our liability for a test is limited to the fee you paid for it. Nothing in these terms limits rights you have under the Consumer Protection Act or any other law that cannot be excluded.

12. Changes to the service or these terms

We may update these terms as the service grows. We will post the new version here with a new date, and tell you by email about any change that materially affects you. The terms in force when you paid apply to that test.

13. Law and complaints

South African law governs these terms. If you have a complaint, email us at lifeprintonline@gmail.com and we will respond within five working days. If we cannot resolve it, you may approach the National Consumer Commission or another body that has authority over the complaint.